1. Who We Are and How to Find Us
We are G-VOLT Sp. z o.o., a photovoltaic wholesaler based in Ruda Śląska, Aleja Rodziny Gürtlerów 81, 41-700 Ruda Śląska, NIP: PL9542841752, which is the controller of your personal data. You can also contact us via email at office@gvolt.eu or by phone at +48 668 944 655.
2. How and Why We Process Your Personal Data
We process your personal data in connection with your use of our website www.gvolt.pl / www.gvolt.eu / www.gvolt.fr / www.gvolt.de / www.b2b.gvolt.eu / (hereinafter: „Service”) to enter into a sales agreement for goods offered on the Service and to provide comprehensive support for the sales agreement at every stage of its execution, as well as to contact you regarding your use of the Service.
In summary, we process your personal data to fulfill the contract with you and to communicate with you.
The legal basis for processing your personal data is Article 6(1)(b) of the GDPR (processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract) and Article 6(1)(c) of the GDPR (processing is necessary for compliance with a legal obligation to which the controller is subject).
Additionally, the legal basis for our processing of your personal data is Article 6(1)(f) of the GDPR (processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data). This legitimate interest is ensuring that we can prove the content of the contract between us in the event of a dispute with you and that we performed it properly.
With separate consent, we may also process your personal data for marketing purposes (i.e., to invite you via email to take advantage of promotions and to send you other marketing information). The legal basis for processing your personal data for these purposes is Article 6(1)(a) of the GDPR (the data subject has given consent to the processing of their personal data for one or more specific purposes).
The controller may use the information you provide on our website or otherwise for direct marketing purposes, to receive emails, newsletters, and other information about our services, including events that we believe may interest you.
This processing is necessary for the purposes of the legitimate interests pursued by the controller (Article 6(1)(f) of the GDPR). We hope that you will not find our actions to be in violation of your rights and freedoms. We make every effort to process only the personal data that is necessary, preferably placed directly by you in the Service.
Additionally, we process data on the use of our Service by each user (so-called operational data). This processing includes automatic reading of the unique identifier of the telecommunications network termination or IT system you are using (i.e., your IP address), as well as the date and time of the server, information about the technical parameters of the software and device you are using (e.g., whether you are using the Service from a laptop or phone), as well as the location from which you connect to our server. This information may be used for statistical purposes and to improve the functioning of the Service. The data stored in server logs is not associated with specific individuals using the Service. Server logs are only auxiliary material used to administer the Service.
The legal basis for the processing of operational data is Article 6(1)(f) of the GDPR (processing is necessary for the purposes of the legitimate interests pursued by the controller). This legitimate interest is enabling the diagnosis of Service errors and improving its quality.
Furthermore, we process your data when processing is necessary for the purposes of our legitimate interests pursued. The legitimate interest of the controller is managing our relationship with you; identifying your needs, improving our services and solutions; enforcing our terms of service and other conditions, ensuring the security of our systems, managing relationships with service and product suppliers, developing relationships with business partners, and protecting the legal interests of the controller.
We use your personal data for the following purposes:
Fulfilling sales agreements for goods offered on the Service and contacting you;
Business relationships: managing and administering our relationship with you, including maintaining records of activities and services, to tailor our offerings to your needs, expand our relationship, and appropriately direct our marketing activities and promotional campaigns;
Communication: sending emails, newsletters, and other information about our services;
Surveys and customer feedback: including information about events and activities related to obtaining customer feedback and responding to any issues and concerns;
Website monitoring: checking the correct functioning of websites and other technological services and optimizing their functionality;
Online security: protecting our information assets and technology platforms from unauthorized access or use and monitoring to detect malware and other security threats;
Regulatory: fulfilling legal and regulatory obligations of the controller, including audit and reporting requirements;
Managing suppliers providing services to us;
Legitimate interest: to fulfill needs arising from the legitimate interest, as outlined in this Privacy Policy.
We also use cookies on our Service. Cookies are small text information stored on your end device (e.g., computer, tablet, smartphone) that can be read by our IT system.
Cookies allow us to:
Ensure the proper functioning of the Service,
Improve the speed and security of using the Service,
Use analytical tools.
Here, too, the legal basis for our action is Article 6(1)(f) of the GDPR (processing is necessary for the purposes of the legitimate interests pursued by the controller). This legitimate interest is the better functioning of the Service.
Consent to cookies. During registration on our Service, you are shown information about the use of cookies. Accepting and closing this information means that you consent to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies and changing the cookie settings on your device. However, please note that disabling cookies may cause difficulties in using the Service.
Cookies can be divided into our own and those from third parties.
Own cookies – we use them to improve the functioning of the Service.
Third-party cookies. Our Service, like many others, uses functions provided by third parties, which involves the use of cookies from third parties. The use of such cookies looks as follows in our Service:
Analysis and statistics. We use cookies to track Service statistics, such as the number of users, the type of operating system and web browser used to access the Service, the time spent on the Service, etc.
3. What Personal Data We Process
We always strive to process only the necessary data to the minimum extent, and we may process the following personal data of yours:
Name and surname,
Address,
Date of birth,
Phone number,
Email address,
IP address,
Server date and time,
Location of the end device from which the user connects to the Service,
Technical parameters of the device and software used by the user.
4. To Whom We Disclose Your Personal Data
The controller never discloses or sells personal identifying information to other companies or individuals. Subject to the provisions of these regulations, the exchange or transfer of information may only occur in the following limited circumstances:
With your consent;
To suppliers and other data controllers: supporting our activities, including IT and communication service providers, external business support, administrative service providers, and outsourcing of legal processes, entities conducting postal or courier activities, entities conducting payment activities (banks, payment institutions), authorities and courts in the scope of activities conducted by these authorities or courts, entities cooperating with the controller in handling accounting, tax, or legal matters;
To law enforcement and our regulatory authorities: or other competent authorities as required by law or good practice;
To appropriate parties in emergency situations: particularly to protect the health and safety of our clients, staff, and organization;
To you in relation to the provision of our services;
To verification service providers: so that we can meet legal obligations related to crime prevention or protection against it, money laundering, sanctions verification, and other required checks.
In appropriate agreements with these entities, we have ensured that your data will be protected in accordance with the GDPR and will not be transferred to third countries.
Your personal data is processed in an IT system, partially located in a so-called public cloud provided by third parties. In agreements with these entities, we have ensured that they will not be transferred to so-called third countries (outside the European Economic Area), where the GDPR does not apply.
5. How Long We Will Process Your Data
If we cooperate with you on an ongoing basis, of course, we will process your data necessary for this purpose throughout the period of cooperation.
Also, if you have any rights under the law or the contract (e.g., warranty rights), we must process your personal data for the entire duration of their validity to assist you as needed.
Processing of your data based on consent, as a legal basis, continues until the consent is withdrawn.
6. How We Enable You to Exercise Your Rights
We make every effort to ensure you are satisfied with working with us. However, remember that you have many rights that allow you to influence how we process your personal data and, in some cases, to stop such processing. These rights are:
The right to access personal data (regulated in Article 15 of the GDPR)
The right to rectify data (regulated in Article 16 of the GDPR)
The right to erase data (regulated in Article 17 of the GDPR)
The right to restrict processing (regulated in Article 18 of the GDPR)
The right to object to processing (regulated in Article 21 of the GDPR)
The right to data portability (regulated in Article 20 of the GDPR)
To exercise any of the described rights, please contact us via email at office@gvolt.eu or by phone at +48 668 944 655.
7. Complaint to the Supervisory Authority
According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the member state of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR. In Poland, the supervisory authority is the President of the Office for Personal Data Protection – you can file a complaint by traditional mail to ul. Stawki 2, 00-913 Warsaw, by electronic mail to kancelaria@uodo.gov.pl, or obtain more detailed information (including current phone numbers) on the website: https://uodo.gov.pl/.
8. Is Providing Data Necessary to Enter into a Contract with Us?
We collect your personal data primarily to the extent necessary to conclude and perform a contract. Some data is also necessary to fulfill our legal obligations. Failure to provide personal data by you will unfortunately prevent the conclusion and execution of the contract.
9. Where Do We Get Your Personal Data From?
We obtain your personal data only from you. Operational data and data related to the use of cookies are obtained automatically.
10. Automated Processing and Profiling
Operational data and data related to the use of cookies are processed automatically and subjected to profiling within the meaning of the GDPR. Other personal data is not processed in this way.
11. Processing Requests Regarding Your Rights
Please submit all requests related to your rights in writing to the Administrator’s address: Aleja Rodziny Gürtlerów 81, 41-700 Ruda Śląska, and additionally in the form of a scanned letter to the email address: office@gvolt.eu Requests must be signed and include the following information: name, surname, address, and preferably also your email address to verify your identity.
Where applicable law provides for an administrative fee for the fulfillment of such a request (including unreasonable or excessive requests), the Administrator may charge such a fee.
All requests made under the applicable regulations will be considered by the Administrator promptly and properly. We will respond no later than 30 days after receiving the request.
If the request is denied, and if the processing of personal data by the Administrator is considered to violate the regulations, including the GDPR, the data subject also has the right to lodge a complaint with the President of the Office for Personal Data Protection.
12. Changes to This Privacy Policy
The Administrator reserves the right to make periodic changes to this Policy. We expect that these will mostly be minor changes, but there may also be more significant changes. The date of the last modification is indicated at the end of this document. We will post such changes on this page.